Michael Hauben (1973-2001)
523 Hudson Street, Apt #5RN
New York, NY 10014
E-Mail:
http://www.columbia.edu/~hauben/
EDUCATION
Teachers College (9/95 - 5/97)
New York, NY MA in Communication
Columbia College of Columbia University (9/91 - 5/95)
New York, NY BA in Computer Science
MAJOR: Computer Science & Communication
Dearborn High School (9/87 - 6/91) Diploma earned 6/91
Dearborn, MI
EMPLOYMENT EXPERIENCE
NetGrocer.com, New York, NY
Helpdesk Analyst, (February 2000 - December 2000)
- Resolved Technical Problems for customers and other employees
- Wrote user and site documentation, along with technical specifications for developers
- Dealt with UNIX mail issues
- Implemented with developer custom helpdesk tracking software in ColdFusion and Javascript
New York Public Library, New York, NY
Helpdesk Coordinator, Information Technology Group (Sept
99 - Feb 00)
- Answered helpdesk phones, resolving user problems and
documented solutions in Remedy system
- Novell Netware network (3.x - 5.x) with Windows 95, NT 4.0, and
Mac computers
- Wrote central helpdesk manual (Process Control Manual)
- Ran weekly and monthly statistical analysis/metrics of helpdesk activity
Ziff-Davis, New York, NY
Analyst Information Services Department (July '97 - Nov '98)
- Primary responsibility was 2nd Level helpdesk group support for 1000 workstations
- Also helped with 1st level phone support
- Documented Solutions to problems for TIPS database
- Environment: Windows 95, 3.11 and NT 4.0, Novell 3.11, Lotus Notes 4.52,
Microsoft Office 95 & 97
- Pentium Desktops and Laptops, Macs
Columbia University
Postmaster and Consultant for Electronic Mail, Academic Information Systems (AcIS)
(June 1995 - August 1996)
Student Lab Consultant (UI), Academic Information Systems (AcIS)
(September 1996 - May 1997)
(October 1991 - May 1995)
- Supervised AcIS computer laboratories
- Consulted in AcIS computer laboratories
- Responded to end-user problems, questions and requests
- Introduced new users to basic skills and more advanced skills
- Worked with Apple Macintosh family(IIci, Power Macs), HP 712/60 Workstations,
NeXT Workstations, Unix Operating System, and Graphical X-Windows Terminals
- Supported Word, Excel, MacWrite II, MacDraw, MacPaint, HyperCard, Improv, Mathematica, Xwindows Apps, Fetch and Other Mac Internet Apps.
- Worked with the Internet and Bitnet computer networks
- Assisted users in searches on Nexis and Lexis, World Wide Web, WAIS, Gopherspace, FTP, etc.
Ethernet Dorm Consultant, Residence Hall Network Project, AcIS
(September 1992 - May 1993) & (Sept 94 - Present)
- Consulted in Dorm Ethernet Pilot Program
- Helped initial installation of various Ethernet Hardware
- Troubleshooted when student's Ethernet Connections stopped working
- Interviewed Student Participants to enquire about uses
- Trained and answered Student's questions during Office Hours
- Helped uninstall and debrief participants
Teaching Assistant, Columbia Journalism School New Media Department
(September 1994 - December 1994) for "Reporting in Cyberspace", J6010-003
Instructor: Journalist Joshua Quittner
- Helped plan prototype of The Columbia Internet Observer WWW Page
- Taught lectures on basic unix and internet tools
- Taught lectures on On-Line Communications (Netnews, irc, talk, e-mail, etc)
- Taught lectures on History and Cooperative Culture of the Net
- Answered Students' live and emailed questions about the Internet, Usenet, etc
- Answered Instructor's questions
Computer Class Instructor, AcIS
(September 1993 - December 1993)
- Taught Introductory Macintosh and Unix skills Class
- Used Special Macintosh Computer Classroom
Technical Writer, AcIS
(June 1993 - September 1993)
- Wrote the IBM PC version of the manual to the Dormitory Ethernet
Project, based on the existing MAC Version.
- Changes including writing up Introduction to Novell Netware, intro.
to FTP and intro to Telnet.
- This manual was distributed to students connecting to this new
ethernet computer connection.
Business Office Consultant, AcIS
(June 1993 - September 1993)
- Worked in AcIS's main front office
- Communicated with Columbia Student, Staff and Faculty about AcIS's policies
- Managed Columbia CUNIX system user database
- Introduced new users to Columbia's Computer Facilities
- Dealt with users problems involving their Columbia computer account
- Answered People's general questions about AcIS
- Operated the Print Out! Station
- Sold extra services provided to users by AcIS
SonicNet
Programmer (Summer 1994)
- Programmed applications for a BBS in TDBS (a version of DBase's xBase Language.)
- Researched local Internet T-1 line providers
- Digitized video, sounds and photographs for download from BBS
- Helped manage TBBS BBS Software
- Established Usenet Newsgroups on TBBS
University of Detroit Mercy
Microcomputer Analyst, Computer Center (June 1988 - August 1992)
- Worked independently on a variety of problem-solving issues
- Responded to end-user problems, questions and requests
- Installed and maintained personal computers and mainframe terminals
- Diagnosed and repaired on-site software and hardware problems
- Skilled with Unisys A3K, IBM PC - PS/2 family, Apple Macintosh family, Amiga and associated peripherals
- Skilled with most major IBM PC family and Apple Macintosh family software
- Instructed end-user on MS-DOS, various applications, telecommunications &
BASIC
INTERNET SKILLS
- World
Wide Web, NCSA HTTPD, Mosaic/Netscape 2.0/Lynx, WAIS, Gopher, Netnews
(t/rn,tin,nn), Electronic Mail, Pine, MM, FTP, Telnet, Archie,
Fetch, Eudora Lite/Pro, Mailstrom, Newsgrazer, WinVN, FreeAgent.
COMPUTER LANGUAGES AND OPERATING SYSTEMS
- C, HTML,
CGI-Bin scripts, Pascal, Lisp, BASIC, Forth, UNIX (SunOS 4.1.3, SOLARIS 2.3/4),
Linux, Unix & MS-Dos Shell
Scripts, PC-DOS, MS-DOS, Microsoft Windows, Netware 386, PRO-DOS, DOS 3.3
(Apple), Ghost.
SPECIAL SKILLS
- Knowledge of LEXIS/NEXIS search language
- Editor and Contributor to the Amateur Computerist Newsletter (1988 - present)
- On-Line editor and maintainer of ftp archival site, newsgroup & WWW site
- Freelance Review Writer
- Participation in Electronic Bulletin Board Systems (BBS's) (1985 - present)
- Remote System Operator (1987 - 1991)
- Disk Jockey at WBAR Barnard College Radio. Played Ambient and Techno Music (1994 - 1997).
HONORS & Awards
- Member, ACM
- Member, IEEE and IEEE Computer Society
- Dean's List Columbia University
- J. Henry Esser Scholarship (Columbia Alumni Scholarship)
- Philip Yacos Scholarship (Columbia Alumni Scholarship)
- Referenced in Howard Rheingold's book
The Virtual Community, Addison-Wesley Pub. Co., c1993
- Dearborn Heights Rotary Club Scholarship
- Floyd L. Haight Scholarship
- National Honor Society (high school)
- Detroit Area PreCollege Engineering Program (DAPCEP)
- Commended, National Merit Scholarship
PRESENTATIONS
- Live Radio Interview 11/2/94 on KUCI, 88.9 FM - University of
California Irvine for the Cyberspace Report.
- Book Reading 1/94 at Henry Ford Community College in Dearborn, MI.
- Researching the "Net": A talk on The Evolution of Usenet
News and The Significance of the Global Computer Network.
Given to Columbia University's student ACM Chapter on 4/24/94.
- Interview on University of California, San Diego Radio Station November '94.
- Researching the "Net". Given to the Mid-Manhattan
Library on 5/1/95.
- Appeared in a Japanese Documentary about the
Internet. 7/2/95 on NHK, TV Tokyo
- Guest Speaker at Hypernetwork '95 Beppu Bay Conference. 11/24/95 in
Beppu, Oita Prefecture, Japan. Topic "Netizens and Community Networks"
- Presented The Effect of the Net on the Professional News Media
at INET '96
on June 27, 1996.
- Presented "Culture and Communication: Usenet and Community Networks" at IFIP WG 9.2/9.5 in Corfu, Greece on May 8, 1997.
RESEARCH & PUBLICATIONS
- Netizens
and Community Networks
in the February 1997 issue of the CMC Magazine.
- Chapter "Birth of Netizens" in Shumpei Kumon's The Age of Netizens
published 1996 by NTT Press.
- Netizens in The Thinker Vol 2, No. 5 February
2, 1996, p. 1. Stanford University.
- Paper
"On-Line Public Discussion and the Future of Democracy" as
part of the proceedings for Telecommunities '95:
Equity on the Internet
- Chapter "Interview with Henry Spencer on Usenet News and
C-News" in Internet Secrets published 1995 by IDG
Books. edited by John R. Levine and Carol Baroudi
-
Netizens: On the History and Impact of Usenet and the Internet
published by the IEEE Computer Society Press, 1997.
- A New Democratic Medium: The Global Computer Communications
Network. AHKCUS Quarterly, no. 14 July 1994, p. 26. Special
Issue on Hong Kong Media Facing 1997.
- Exploring
New York City's Online Community in the May 1995 issue of the
CMC Magazine.
- The Effect of the Net on the Professional News Media
- The Net and the Future of Politics: The Ascendency of the Commons
- Culture and Communication: The Interplay in the New Public Commons -
Usenet and Community Networks
- Participatory Democracy from the 1960s into the Future On-line
- A New Literacy for the New Electronic Public Commons
- The Vision Of Interactive Computing and the Future
- New York City Civic Culture from "The Friendly Club" in the
Eighteenth Century to Netnews Today
- Behind the Net:The Untold History of the ARPANET and the Network Working Group
- The Expanding Commonwealth of Learning: The Printing Press and the Net
- The Net and the Netizen: The Impact the Net has on People's Lives
- The Social Forces Behind the Development of Usenet News
- The Computer as Democratizer: James Mill and Usenet News
- Computers and Free Speech
- Computer Hacking, A Crime?
Most of the above are available via WWW.
Michael Hauben,